If the programme is not right for you, you can ask for a full refund within 14 days, counted from the later of your purchase date or your intake's start date. If you enrol before your intake starts, your 14 days begin on the intake's start date, so you can attend Opening Night and your first week before deciding.
A full refund means everything you have paid for that enrolment. If you are on an instalment plan, the remaining instalments are cancelled.
Ask through Support in your member portal, or by replying to your receipt email, within the 14 days. You do not need to give a reason, though we are grateful for any feedback.
We process refunds within 15 days of your request, back to the original payment method. Your bank or provider may take a few more days to show it. Where you paid in a currency other than US dollars, the amount returned in that currency can differ slightly because of exchange rates set by the provider or your bank.
When the refund is made, your access to the programme ends, any founder-session bookings are cancelled, certificates in progress are not issued and any referral commission linked to your payment is cancelled. Your workbook answers can be exported before you ask, and are then handled as described in the Privacy Policy.
After the guarantee window, payments are not refundable, except where the law where you live gives you a stronger right, which we always honour. Our window always starts on or after your purchase date, so it is never shorter than the 14-day cancellation period that consumers in the UK and the EU have for online services.
Ontario consumer protection law, and similar laws elsewhere, give extra cancellation rights in specific situations, for example if required information was missing from your agreement or a service starts much later than promised. We honour those rights in full.
An instalment plan is a commitment to pay for the whole programme. If a payment fails, we will remind you and give a short grace period; after that, your access pauses until the payment is settled, and it returns as soon as it is.
Team orders are covered by the same 14-day guarantee, counted from the later of the order date or the intake's start date. Contact us to refund all or part of a team order. Scholarship and voucher seats have no purchase to refund, but recipients may withdraw at any time.
If we cancel or postpone an intake before it starts, you can choose a full refund or a seat in another intake.
Please contact us first: most questions are resolved within a day or two, and a refund through us is usually faster than a card dispute. This does not affect your rights with your bank.
You can reach us through the Contact page on this website or, if you are a member, through Support in your portal. A dedicated privacy and legal email address will be published here.